If your customer is not at the delivery location, our delivery staff will attempt to call the customer to discuss information.

If the customer does not respond, the driver will update the delivery as unsuccessful once and the system will automatically re-deliver the order on the next business day.

Ninja Van supports a maximum of 3 unsuccessful deliveries before returning the product to the seller.

Please contact our Customer Service via email at support_vn@ninjavan.co or call us at 1900 88 68 77 if you need further assistance.