For self-sign up shippers (Individual or SMEs); 

Billing and payment process

1. After successful delivery, you will receive an invoice through WhatsApp and Email with a payment link (via Peakflo). 

2. The payment terms are 3 days from the billing date. 

3. If payment is not received within 3 days, your account will be temporarily blocked, and parcel delivery will be suspended until the bill has been paid.

4. Bill must be paid to resume parcel delivery.

How to track my COD  

To track your cash on delivery (COD) transactions, refer to the email sent to you weekly on Thursday. It will include the breakdown

Ninja Van will automatically freeze the account if you have not made the bill payment within 3 days of the payment term.

To check your liabilities to Ninja Van, visit the ‘Payment’ page and select ‘Amount Due’. If the page indicates an ‘Amount to be Paid’ to Ninja Van, it could be due to a delayed payment status update (which may take 1-2 days) or pending payment.

Note: To check from Peakflo link to get the accurate amount for payment