Ninja Van Business Delivery Service

Grow your online business with affordable & reliable shipping solutions by Ninja Van.

Speed & Efficiency

Get your parcels delivered fast and reliably

Easy Tracking

Keep you informed every step of the way

Flexible Options

Variety of delivery options to suit your needs

In the Spotlight

Raya, Raya, Raya! Parcelku Dah Selamat Sampai!

Featuring insights from industry experts, we’ll explore how logistics plays a crucial role in keeping the festive season stress-free for both businesses and customers. 🚀

Grow with confidence, take action now!

SME

<150 PPM

Enterprises

>150 PPM

Experience the Ninja Van Difference

Enterprise with >150 parcels per month (PPM), contact us for personalised pricing.

Shipping On-The-Go?

The Ninja Biz app offers a simplified solution for businesses to track your parcels in real-time.

Enjoy all the benefits of the Ninja Dashboard - right from your mobile device!

Delivering Excellence, Recognized by Businesses

See how other successful businesses are winning with Ninja Van.

Whitepapers

Gain a competitive edge with the latest e-commerce trends, business insights and current affairs revealed in Ninja Van's insightful Whitepapers.
E-commerce Beyond Borders in Southeast Asia

Jun 2022 - Get access to our survey findings on Southeast Asia’s latest e-commerce trends. Find out how much and how frequently people are spending online.

Get insights

Future of E-commerce in Southeast Asia?

Jun 2023 - Latest insights into e-shopaholics that make up nearly 50% of the e-commerce buyer market. Discover what attracts and engages these shoppers.

Get insights

Behind the Rizz of Southeast Asia's Social Commerce

Jan 2024 - The rise of social commerce has painted a rosy picture of entrepreneurs raking in profits. But what lies behind the perfectly lit live streams and curated feeds?

Get insights

Don't Just Ship, Ninja Van Your Way

Experience a smarter, smoother shipping experience. Sign up for your Business Delivery Account and unlock the Ninja Van advantages.

SME

<150 PPM

Enterprises

>150 PPM

Got Questions?

We've Got Answers!


Where’s my parcel?

To track your parcel, simply click on the tracking page and key in your order’s unique tracking ID. Our system will show you its latest status.

My parcel is late.

We apologise for the inconvenience caused. Please reach out to our shipper care staff or email us at shippercare_my@ninjavan.co.

If you are not a shipper but a recipient, please email support_my@ninjavan.co instead. 

Otherwise, you can also call us at +60 111 722 5600.

Does Ninja Van offer return deliveries?

Yes! Return deliveries will be charged based on parcel size. Kindly reach out to your account manager to arrange for a return delivery.

You can also get in touch with us via email at shippercare_my@ninjavan.co if you need further assistance.

Can I arrange deliveries on Public Holidays and Weekends (i.e. Saturday and Sunday)?

Yes you may! We deliver 365 days a year, from 10am to 10pm, except for gazetted holidays.

Can I make an international delivery?

Currently, we are able to support orders from Singapore directly. For delivery to other countries, please check out our international delivery service page instead.

What happens if no one is at the delivery location to receive the parcel and the delivery is unsuccessful?

We understand that there are times when your customer may not be able to receive the parcel. If the first delivery is "unsuccessful", our driver will do a delivery re-attempt on the next working day.

Please note that Ninja Van will make 3 delivery attempts in total (i.e. First attempt followed by 2 re-attempts). If all 3 attempts are unsuccessful, the parcel will be returned back to you with no extra charge.

If the delivery attempts are inaccurate, please contact shippercare_my@ninjavan.co or your account manager


Integrate Your Business With Ninja Van’s Solutions

Cold Chain Logistics

Expand your offerings to include temperature-sensitive goods. Ninja Cold's advanced technology ensures fresh product delivery across Southeast Asia. Enjoy the same fast, reliable, and cost-effective service you've come to expect. 

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A delivery truck leaving the Ninja Van warehouse in Shah Alam
Fulfilment and Warehousing

Leverage strategic locations, real-time inventory (WMS), and value-added services for efficient pay-as-you-use order processing.

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International Deliveries

Conquer international logistics and unlock new markets through customs clearance, diverse shipping options, and real-time tracking.

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