Hassle-free C2C delivery starting from SGD 2.99
Selling pre-loved items
Returning items
Sending gifts
Frequently Asked Questions (FAQs)
How long will it take to ship my package?
- The parcel will be shipped within 3 working days.
- Orders created before 10pm will be picked up by the next working day between 10am - 10pm. Orders created after 10pm will be picked up the day after.
- Operating hours: Monday - Saturday
Are there any limits or prohibited items when sending with Ninja Flexi?
You can ship parcels that are less than 3kg and less than 80cm (length + width + height).
Please refer to the list of prohibited items here.
How should I pack my items?
Please carefully read and confirm the following instructions before proceeding to create an order with us:
- Ensure that all items to be delivered are completely sealed in an external packaging.
- Confirm that the contents of the parcel are non-perishable items, such as non-food and non-living products.
- Verify that the contents of the parcel do not include any valuable items, such as credit or ATM cards, or cash.
- Confirm that the contents of the parcel are not irreplaceable documents, such as written drafts, certificates, or passports.
By proceeding with the order, you agree that you have followed the above instructions and that any violation may result in refusal of delivery. Thank you for choosing our service.
Please refer to the packaging guidelines here.
Where can I drop off my package?
Please find your closest Ninja Point here.
What are the payment options available?
- Major credit cards such as VISA/Master/AMEX/UnionPay
- Google Pay
Do I need to create an account to start shipping?
Not at all! You can enjoy hassle-free shipping and the convenience of sending parcels without creating an account.
How do I get the air waybill?
Your air waybill will be emailed to the sender email address indicated during order creation.
How do I edit my orders?
Kindly reach out to shippercare_sg@ninjavan.co for assistance if you wish to make any amendments to the order. Operating hours are from 9am-6pm (Monday-Friday), 9am-1pm (Saturday).
I don’t have a printer to print the waybill, what do I do?
No worries! Simply order a shipping label via our WhatsApp channel which will be delivered to your doorstep within 1 to 3 working days. Once you have received it, you can follow these steps below:
Step 1: Scan the QR code on the top left of the shipping label to enter your mailing details online
Step 2: Make an online payment easily with major credit cards
Step 3: Attach the shipping label
Step 4: Drop your parcel at a nearby Ninja Point
What’s the difference between the Ninja Flexi order creation page and the Ninja Flexi shipping labels?
Ninja Flexi shipping labels are made for the consumers without any printers at home. Simply request the shipping labels from us and use them as and when you wish by scanning the QR code on each individual label and creating your order before sending them out.
If you have a printer at home, simply create an order online on https://delivery.ninjavan.co/c2c, print your label and stick it on your package before sending it out.
